Frequently Asked Questions
Everything you need to know about our premium magnetic accessories.
What makes MagBak products unique?
Our products feature industrial-grade magnets and proprietary MagSafe-compatible technology designed to mount your devices securely to any metal surface without interfering with wireless charging or internal sensors.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Will MagBak interfere with my credit cards or medical devices?
While our magnets are safe for modern electronics, we recommend keeping magnetic cases away from magnetic strip cards (like older hotel keys) and maintaining a safe distance from pacemakers as per standard medical advice for all magnetic products.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
Do you offer a warranty on your cases and chargers?
Yes, all MagBak products come with a 1-year limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
Are MagBak cases compatible with non-MagSafe car mounts?
MagBak cases are specifically designed to work perfectly with our own MagStick and MagBak car mounts, but they also maintain compatibility with official Apple MagSafe accessories.